Quality Leadership

Freer Consulting White Paper Carrie Salters

ISO9001:2015 – Breaking Down the Emphasis on Leadership

There are many factors that come into play when talking about the role of leadership in a quality management system (QMS). The updated ISO9001:2015 standard emphasizes this role in everything from accountability and compatibility with a company’s vision to the ongoing efforts of continual improvement. With proper implementation, a QMS can help the management team set expectations that drive accountability and consistency throughout the organization.

This white paper is 6 pages in length with a focus on the leadership specific elements of the ISO9001:2015 standard and how companies can help ensure proper implementation. If you would like to know how Freer Consulting can help your organization with quality leadership, please contact us.

The role of management representative has been removed from the standard. How will the performance of the QMS be reported to top management?

Top executives are ultimately responsible for their management team. With the removal of the management representative role, some organizations might find it convenient to maintain their current structure while other organizations might want to hand this responsibility to the executive management team and the managers that deal with day-to-day activities.

Can a company implement ISO9001 without a consultant?

Responsibility for implementation, training, internal auditing, corrective action, and continual improvement of each process generally lies with middle management. Managers can make use of the resources and training available to them from their executives or online. If managers are not comfortable interpreting elements of the ISO standard and incorporating them throughout their procedures to ensure compliance, they can hire a consultant to help them in any step of establishing a QMS.