The groundwork for any quality management system begins in the organization’s management and leadership. Beyond the decision to pursue or maintain certification status, having clear communication and involvement in the process promotes continual improvement. This will also lead to more buy in from the employees and middle management of the company. One standard we work with often, ISO 9001:2015, requires management and leadership to take responsibility for the quality management system, and to be involved in promoting its use throughout the organization. This kind of leadership involvement ensures that the quality management system is a priority and has the resources needed to succeed while meeting the standard’s requirements. Effective implementation at all levels will help the organization maintain the quality system, and allow it to be effectively implemented as part of the company culture.
If you would like to know how Freer Consulting Co. can help you implement a quality management system at all levels of the organization, contact us at (206) 285-9044 or firstname.lastname@example.org.